Founded almost 30 years ago in the US, Aegis is a global business services and experience management company that helps global brands deliver improved consumer experiences via effective back office support. Over the last three decades, Aegis has increased its portfolio of solutions to target the wide range of business and customer interactions.
With a presence in 13 countries, 55 locations, and with more than 55,000 employees, Aegis manages over a billion customer interactions with the help of its back office solutions every year for over 300 clients across verticals such as BFSI, Telecom, Healthcare, Travel and Hospitality, Consumer Goods, Retail, and Technology. Aegis manages, enables, extends, and enhances business experiences for its clients and their customers across consulting, technology, outsourcing, and training and education.
In recognition of its three decades of leadership and expertise, Aegis has won many accolades, including the “Best Contact Center Services Provider” by Frost & Sullivan (APAC), “Top Global BPO” by Global Services, and “Best Employer Award” by Aon Hewitt. The company also continues to be ranked among the top five providers of business services in various rankings across the globe.
Aegis is wholly owned by the Essar Group, a USD 27 billion conglomerate.
Aegis Global United Arab Emirates (UAE) is a veteran in the Middle East with over 15 years of experience. We specialize in outsourcing, business process outsourcing (BPO), call center services, consulting, technology and IT, and more. We are known for customizing services to suit client requirements across all major industry verticals, which include banking, financial services and insurance (BFSI); telecom; retail; hospitality; healthcare; and automotive.
Aegis UAE has seen significant growth over the years and has emerged as a market leader. We now support many of UAE’s largest and most respected blue chip organizations with our diverse services. This is because the free trade zones in UAE offer 100 percent foreign ownership and zero taxes, which attract a lot of foreign investors. UAE also has an open economy with a sizable annual trade surplus and high per capita income, which is often looked upon as an additional benefit by international investors.
The UAE government has brought about transformation by focusing on industrial diversification and opportunity creation for its nationals through improved education and increased private sector employment. And this has played a significant role in the growth of Aegis UAE in the past few years. UAE has been a major attraction for BPO services owing to its political stability, high level of international compliance and availability of foreign language professionals.
The growth trend of the outsourcing and call center industry is also changing due to evolution in business practices. This change was mainly influenced by the financial crisis which encouraged organisations in UAE to outsource. In the past, the entire outsourcing industry in the Middle East was based on cost-effective resources. But today, with emerging markets and promising growth opportunities, clients from across the world are willing to pay well for quality services.
Today, the outsourcing industry reflects a steady northward growth with global revenues estimated to reach USD 479.3 billion by 2016 from USD 370 billion according to a reliable report. The report further predicts that the global outsourcing markets will show a rise in compound annual growth rate (CAGR) of 8.35 percent during the period 2009-2016, with the UAE outsourcing market to record a CAGR of 10 percent during the same period.
Aegis UAE’s vision for the years to come is to be the largest and most prominent customer experience management company in the region, providing end-to-end customer lifecycle management, call center and business process outsourcing solutions for verticals such as telecom, BFSI, healthcare, travel and hospitality, energy and utilities, government and public sector, retail, and technology.
Our services
Collections customer care / maintenance.
Data management cross-sell / up-sell.
Customer acquisition, prospecting and retention management.
Activation / order processing.
By effectively managing the entire customer experience, we help our clients to manage growth, quality, expense, risk and security - ultimately driving real business value for our clients. Our engagement model is customized to client needs and specifications across verticals.