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EMICOOL

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Emirates District Cooling LLC (Emicool) is one of the leading District Cooling Service Providers in the United Arab Emirates (UAE). Established in the year 2003 with head Office in Dubai Investment Park, the company has established a branch office in Motor City, Dubai.

Being a strategic utility provider, the company has a proven track record in cooling services with thousands of satisfied customers located at the renowned Green Community Development, Investments Park and Dubai Motor City. The company is now moving towards the third geographic location – Dubai Sports City. Emicool has six strategically located operational plants with capacity in the excess of 330,800 RT including reticulation pipe network and Energy Transfer Stations.



An array of top tier engineers supported by highly trained maintenance personnel help provide the technical competence, while a dedicated, project- specific customer service team deliver efficient customer service. The company is keen to expand its operations throughout the region with emphasis on institutions, malls, commercial complexes and residential communities.



Using innovative processes and technologies, Emicool provides a robust, efficient and a cost-effective alternative to conventional cooling systems.

Description

With an ever-expanding customer base, Emicool understands the need of an efficient and pro-active customer service team.



The company lays top priority in implementing a customer service focus. Evaluation of our organization, best practices relating to customer service, development of organizational and staff training are continuously being improved on.



Emicool’s growth in markets will be matched will investments in call centres in handling customer inquiries, emergency response plan, maintenance of the customer database, guidelines for customer communications and other practices that affect the customer-utility relationship.



We believe our customers form the back bone of our organization. In our continuous effort to be the leading provider of reliable, efficient and environmentally friendly district cooling, we will strive to ensure that our customers receive the best attention. We have been and will work around the clock to ensure an uninterrupted supply of chilled air direct to your home or office.



We currently serve our customers from DIP as well as Dubai Motor city and will open more centres with well trained team to serve you better!



EMICOOL offers to act support as project developer and project owner in energy projects with the focus on district cooling. We operate a complete concept – “The Cleaner, Efficient Environmental Solution”. Our business concept represents a new cost-effective and revenue-boosting process.



Our Business Development Services are provided through an integrated model, combining management consulting with technical turnkey solutions. Our propositions are highly tuned to specific local conditions with focus on speed, profitability, long term performance and a low risk level.



We handle business projects including financial solutions – so-called BOO (Build Own and Operate or BOT (Build Operate Transfer) as the situation demands. These services are provided by our entire management team and integrate all valuable assets including the expertise of our partners.



After the initial feasibility study, we present the critical success factors from the perspective of profitability, customer satisfaction and strategy, operating demands, investments and risk. Our plants are built strictly in accordance with design and energy efficiency parameters including benchmark analysis Vs other existing or optional systems.

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